TERMS & CONDITIONS
In this Agreement, the following expressions bear the meanings assigned to them hereunder, and cognate expressions bear corresponding meanings:
1.1 Academy – IQ Academy (Pty) Ltd, registration number 2006/033114/07;
1.2 Academy Regulations – the regulations of the Academy, setting out the Rules, Policies and Procedures of the Academy, as a whole and in respect of any particular Faculty or Programme;
1.3 Admission Application – the request of the Student to be admitted to the Academy and to enrol for a Programme, which requests shall take the form of a verbal or written agreement and include these terms and conditions;
1.4 Admission – the formal process of the Academy whereby they register a student on a Programme;
1.5 Agreement – the Agreement, voice recorded or written, concluded between the Academy and the Student once the Student’s Admission Application has been approved by the Academy and will consist of Admission Application read together with these Terms and Conditions and Academy Regulations;
1.6 Assessment – the prescribed and/or compulsory forms of gathering evidence of student’s work and knowledge to measure and make judgments about the achievement or non-achievement by the student of the standards needed to complete a module/Unit Standard/ Programme, and which shall take the form of either a Formative Assessment or a Summative Assessment;
1.7 Formative Assessment– assessment that takes place during the process of learning and teaching, in the form of assignments, projects, and/or tests taken during the course; the body of compulsory work to be completed by the Student as part of the completion of the Programme, and which is submitted either to the Academy or the regulatory or quality assurance body for evaluation;
1.8 Full Programme Fees – consists of application, registration and modules fees;
1.9 Parties – the Academy and Student, and in certain circumstances the Sponsor, which may be a parent or guardian of the Student;
1.10 Programme – the Programme/qualification/short course of study presented by the Academy and to which the Student is applying to be admitted on and enrolled by the Academy, which the Student is to complete;
1.11 Qualification – means the formal recognition of the achievement of the required number and range of credits and such other requirements at specific levels of the National Qualifications Framework as may be determined by the relevant bodies registered for such purpose by the South African qualifications authority
1.12 Student – the person who is submitting the Admission Application to the Academy for enrolment in one of the Programmes presented by the Academy;
1.13 Summative Assessment – assessments for making a judgment about achievement, which are carried out towards or at the end of a Programme;
1.14 Sponsor – the person that agrees to be held liable for the Programme Fees on behalf of the Student;
1.15 Short course – a relatively short learning course for which no credits are awarded. The course type is developed and quality assured by the Academy and is an avenue for students to develop key skills and knowledge.
1.16 Unit Standard – Registered statement of desired education and training outcomes and its associated assessment criteria together with administrative and other information as specified in the Regulations.
- Detaileddescription of goods and/or services
2.1 IQ Academy (Pty) Ltd Company Registration No. 2006/033114/07: is registered with the Department of Higher Education and Training until 31 December 2021 as a Private Higher Education Institution under the Higher Education Act, 1997, Registration Certificate No. 2012/HE07/001.
2.2 IQ Academy provides private education programmes and merchandise.
3.1 The parties enter into the Agreement in good faith and the Student applies to be admitted into a Programme offered by the Academy and study through the institution towards an award.
3.2 By the Student making application and through the Academy accepting the Admission Application, the Parties hereby conclude a binding Agreement for the student registering with the Academy and the student is admitted into the Programme selected by the Student.
3.3 The Academy retains the absolute right to in its sole discretion approve or decline any Student’s Admission Application, the Student however has the right to request and be supplied with reasons why his/her application was declined, in accordance with the Admissions Policy of that particular Programme set-out in the Academy Regulations.
3.4 The Academy may provisionally admit a student on the information provided without the student submitting his/her certified copy of Identity Document and certified Proof of Higher Qualification.
3.5 Such provisional admission may be withdrawn by the Academy should the Student not submit the required documents before the stipulated deadline. It is the Student’s sole responsibility to submit such documentation to the Academy and ensure they are received timeously. Should provisional admission be withdrawn the Student will be liable for all Fees in terms of the Withdrawal policy and Clause 10 below.
3.6 The Agreement between the Student and the Academy consists exclusively of the Admission Application and of the Academy Regulations. Once completed by the Student and delivered to the Academy, the Admission Application shall constitute an unconditional offer by the Student for the acceptance or non-acceptance by the Academy, and such offer shall remain open until such time as the soonest occurring of the following:
3.6.1 Academy accepts this offer and communicates the decision to admit and register the Student to the Programme; or
3.6.2 The Student withdraws his or her application on written notice to the Academy; or
3.6.3 The Academy rules that the Student does not qualify for admission to the Programme, and communicates this decision to the Student; or
3.6.4 The Student breaches any Academy Regulations in making the Admission Application.
3.7 The parties waive the right to rely on any alleged express provision not contained in the Agreement.
3.8 The Student acknowledges that he or she may not transfer, cede or assign any of his/her rights or obligations under this Agreement to any third party.
3.9 The parties agree that no variation to this Agreement is valid unless reduced to writing and signed or verbally over a recorded telephone call.
- Fees and Payment
4.1 All registration fees are paid in advance and are non-refundable should the Student withdraw from the Programme.
4.2 The Programme Fees include the following:
4.2.1 The Programme registration fee;
4.2.2 Initial Programme materials and physical delivery (if applicable) of the Programme material to the Student;
4.2.3 Tuition fees for the defined period of studies;
4.2.4 The regulatory or quality assurance registration fee, dependant on the Programme selected;
4.2.5 Exam fees for one examination per module within the Programme;
4.2.6 First assessment, moderation and marking of Assessments if such assessments are assessed by the Academy;
4.2.7 Monthly account management cost such as collection cost, student services and support.
4.2.8 Initial/ first year Membership Registration with the relevant professional bodies (if applicable and as specified in the Regulations); and
4.2.9 Student Support during office hours Monday to Friday.
4.3 The Full Programme Fees exclude the following:
4.3.1 Any replacement study material and re-dispatching cost thereof. Costs associated herewith are available on request;
4.3.2 Re-assessment fees of any Formative Assessment due to late submission, failing, not yet competent or any reason as a result of a student’s negligence;
4.3.3 Exam fees for any additional or failed modules, or for any re-write or non-completion by the Student of any Exam. Costs of additional Exam fees are available on request;
4.3.4 Re-registration fees for a module/unit standard or the full Programme;
4.3.5 Postage of any items by the Student to the Academy or any of its agents, or any other correspondence/queries of the Student to the Academy (if applicable); and
4.3.6 Any interest and collection cost should the Student’s account be handed over to a debt collecting company.
4.4 The full Programme Fees set out in the Admission Application shall become due and payable:
4.4.1 Normal Enrolment Process: upon signature of the Agreement, subject only to the Student’s limited right of withdrawal contained in 11.1, below.
4.4.2 Provisional Enrolment Process: upon enrolment, subject only to the Student’s limited right of withdrawal.
4.5 Fees may be structured and deferred over a period as agreed to between the Parties.
4.6 It is specifically recorded that the Student remains liable for the Full Programme Fees in the event of a failure by the Student to complete the Programme.
4.7 Re-registration fees are payable in advance or else will be added as an addition to the Full Programme Fees.
4.8 Please note that all services included within this agreement will only be available if the agreed payments are up to date.
4.9 The account payer may not transfer to, or substitute with, anyone else, your rights or obligations to this agreement.
- Rules & Regulations
5.1 The Student hereby undertakes to fully comply with the Academy Regulations (rules, policies and procedures) as amended from time to time by the Academy in its sole and absolute discretion.
5.2 The Student may request updated copies of the documents as and when they become effective.
5.3 It’s the Student’s responsibility to familiarise him/herself with the Academy Regulations.
5.4 All Academy Regulations are available on request. Public rules are available on the website: www.iqacademy.ac.za. Enrolled student can access further rules on iCan, the Institution’s Online Student Portal.
- Physical Delivery of Programme Materials (for non-online courses only)
6.1 Subject to availability and on receipt of payment, enrolment will be processed within approximately, unless otherwise different, 7 working days and delivery will be confirmed by way of our eCommerce site and takes 7 working days.
6.2 The use of courier and/or postal services and associated costs, is subject to the going rate found on the website, if so required.
- Programme Changes
7.1 The Student shall exercise his/her application for a Programme change by notifying the Academy in writing of the desired change and by paying the Programme Change Fee within the time limit stipulated for such change.
7.2 The election shall only be deemed to have been made if the Programme Change Fee is paid before the due date for exercising such election, and the written notice referred above has been received by the Academy.
7.3 The Student may change the Programme selected subject to the following conditions:
7.3.1 The Programme Materials have not been sent out for delivery via the courier (if applicable) and no Academic submission of assessments at no fee;
7.3.2 In the event that the Programme Materials were delivered by courier the student shall be liable for the payment of a Programme Change Fee per change of Programme; such fee is available upon request;
7.3.3 In the event of a student having completed an assessment and/or an exam the student will have to be deregistered from his current Programme and normal deregistration fees will apply and the student will have to submit a new Admission Application for the new Programme.
8.1 The Student is aware that the time limit for completion of the Programme are applicable and communicated in their study materials and are strictly to be adhered to.
8.2 Should the Student foresee failure to complete the Programme within the specified programme duration, a written application setting out the reason for non-completion together with the original or certified copies of supporting documentation must be submitted to the Academy requesting an extension of time.
8.3 Extension applications must be received before the expiry date. No extensions will be granted after the expiry date. The Academy may, at its sole discretion, allow an extension of time to a maximum of 6 (six) months.
8.4 Applicable fees and other administrative matters are disclosed in the Programme Rules contained in the study materials and are available on request.
8.5 The Student is aware that the assessment, moderation, release of marks and/or certification in respect of Formative and Summative Assessments are in some Programmes in its entirety or part thereof the responsibility of the applicable regulatory or quality assurance body and will be subject and dependent on those bodies’ rules, regulations and policies. Any queries, objections or results enquiries relating to such assessments should be taken up directly with the applicable body and not with the Academy.
8.6 The Academy may from time to time appoint duly authorised agents to act on behalf of the Academy and fulfil certain administrative functions, but the Academy shall not delegate any of its academic obligations to the Student or any other educational obligation that is required by law to be fulfilled by the Academy specifically: the Student may therefore only look to the Academy for the performance of such obligations.
- Communications and Student Details
9.1 The Academy’s contact details are provided in the Programme materials. It is the responsibility of the student to familiarise themselves with the specific communication channels specific to their Programme or course, the Academy does not accept responsibility should the Student send info to the incorrect address.
9.2 The Student undertakes to notify the Academy in writing, before such change takes effect, of any change of either, the Student’s physical residential address, postal address, email address, cellular phone number, and any other contact details as well as of any change of the Student’s employer.
9.3 The Student expressly agrees that the Academy or its duly authorised agents may communicate by e-mail/SMS (short message service) to the Student’s computer/cellular telephone as provided by them. These methods will be regarded as a valid method of sending any administrative communication in respect of the agreement.
9.4 The Academy or its agents shall dispatch all supplementary study material, notices, certificates and any other documents the Academy is obliged to provide the Student (“the Programme correspondence”) to the physical or email address of the Student nominated by the Student in this application.
9.5 The Student appoints the South African Post Office and/or its chosen freight/ transport/delivery company as his or her agent for the acceptance and conveyance of all Programme and payment correspondence: as such neither the Academy nor Agent accepts any liability for lost, non-collected or damaged items sent to the Student.
- Copyright, Intellectual Property and Academy Property
10.1 Copyright subsists in the study material and all supplementary materials. Any unauthorised reproduction, copying and/or distribution of the study material are acts of copyright infringement and make the Student liable for civil law copyright infringement and may in certain circumstances make the Student liable for criminal prosecution. The Student also understands that the study material is solely for his/her own use and may not be passed on.
- Withdrawal & Academic Exclusion
11.1.1 The Student may withdraw from this Agreement on the condition set out in this clause after acceptance of the Admission Application by the Academy and the Student is enrolled.
11.1.2 All withdrawal requests must be made in writing and submitted to the Academy on or before the dates prescribed.
11.1.3 Should the Student have applied and be admitted as a result of direct marketing activities by the Academy the student may withdraw within 7 days (cooling off period) after the delivery of their study material at no fee. After the cooling off period the normal fees will be applicable.
11.1.4 All upfront Registration fees are non-refundable, subject to exceptions in 11.1.3 above and should the Student withdraw such Registration fee will be forfeited automatically.
11.1.5 All fees are charged in advance and a withdrawal/deregistration fee will be applicable and the amount calculated by taking into account how long the Student has been registered for. The Student will be liable for the outstanding balance.
126.96.36.199 Should the Student wish to deregister prior to first instalment date and within 7 days of receiving the study material, the Student may do so at no cost. All printed study material must be returned within 7 days.
188.8.131.52 Should the Student wish to deregister after 7 days of receipt of printed study material, the Student may do so. The deregistration fee that the Student will be liable for will be calculated by taking into account registration fee, full cost of the study material and service fees.
11.2 Academic Exclusion
11.2.1 A Student may be academically excluded on any of the following grounds:
184.108.40.206 Non-payment of fees;
220.127.116.11 Non-adherence with Academy Regulations;
18.104.22.168 Through the disciplinary process relating to any misconduct by the student;
22.214.171.124 Non-academic activity or failure to complete the programme or parts thereof within specified time limits.
11.3 Temporary suspension
11.3.1 A student’s registration may temporarily be suspended due to any of the following reasons:
126.96.36.199 Non-payment of fees;
188.8.131.52 Non-adherence with Academy Regulations;
184.108.40.206 Through the disciplinary process relating to any misconduct by the student;
220.127.116.11 Non-academic activity or failure to complete the programme or parts thereof within specified time limits.
11.3.2 During this temporary suspension the student may be refused entry into any exams, withhold results, refused access to tutorials, support and other activities pending the finalisation of the suspension matter.
21.1 Any dispute arising out of this Agreement will be dealt with through the Academy’s quality management process.
12.2 Students may address any dispute/complaint in writing to the Office of the Registrar: email@example.com or fax: 0866215799
13.1 No failure by either Party to enforce any provision of this Agreement shall constitute a waiver of such provision or affect in any way a Party’s right to require performance of any such provision at any time in the future, nor shall the waiver of any right arising from any subsequent breach nullify the effectiveness of the provision itself, or be used as an estoppel against any party in respect of its rights under this Agreement.
13.2 These terms and conditions along with the Academy Regulations forms the entire agreement between the parties and no amendment will be valid unless reduced to writing and signed by both parties.
13.3 The Institution offers both Short Courses and Programmes registered with the Department of Higher Education. By the Student making application and through the process of the Academy accepting the Application, the Student declares that he/she is fully aware of the status of the programme/short course that he/she has registered for.
13.4 By the Student making application and through the process of the Academy accepting the Application, the Student declares that he/she is aware that the language of tuition at IQ Academy is English.
- Export restriction (Optional)
14.1 The offering on this website is available to South African clients only.
- Return and Refunds policy
15.1 The provision of goods, programmes and services by IQ Academy is subject to availability. In cases of unavailability, IQ Academy (Pty) Ltd will refund the client in full within 30 days.
15.2 Cancellation and deregistration from a programme by the client will take place in terms of the deregistration policy and certain administration fee will apply, please see the standard application terms and condition for further details.
15.3 Cancellation of orders for merchandise by the client will attract a 10% administration fee.
15.4 All cancellations of merchandise orders where goods are dispatched will only be refunded upon return of the merchandise in a good and reusable state.
16.1 IQ Academy shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
- Payment options accepted
17.1 Payment may be made via Visa and MasterCard credit cards or by bank transfer into the IQ Academy (Pty) Ltd bank account, the details of which will be provided on request.
17.2 Credit card acquiring and security.
17.3 Credit card transactions will be acquired for IQ Academy via PayGate (Pty) Ltd who are the approved payment gateway.
17.4 PayGate is a licensed System Operator with the Payments Association of South Africa (PASA). PayGate is fully PCI compliant and uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
- Customer details separate from card details
18.1 Customer details will be stored by IQ Academy separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
- Merchant Outlet country and transaction currency
19.1 The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
20.1 IQ Academy takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
- Country of domicile
21.1 This website is governed by the laws of South Africa and IQ Academy (Pty) Ltd chooses as its ‘domicilium citandi et executandi’ for all purposes under this agreement, whether in respect of court process, notice, or other.
22.1 IQ Academy may, in its sole discretion, change this agreement or any part thereof at any time without notice.
- Company information
23.1 This website is run by IQ Academy based in South Africa trading under trading name IQ Academy at:
14 Fitzpatrick Road
086 111 5054